Help Center
pjoke FAQ — Frequently Asked Questions
Find detailed answers here to the most commonly asked questions about accounts, deposits and withdrawals, games, bonuses, and security.
pjoke provides a reliable online gaming experience for players in Bangladesh. It is natural to have questions about everything from slots and live casino to cricket betting and payment processes. The sections below will help you find the right information quickly. If you cannot find an answer, our 24/7 Bengali live chat support is always ready to help.
Section 01
Account and Registration
You must be at least 21 years old to open an account at pjoke. Your age will be verified against your date of birth at the time of registration. Anyone under 21 cannot create an account or play on this platform.
To register, you need your full name, an active mobile number, an email address, and a secure password. Make sure the details you provide are accurate, as they will be used to verify your identity when you make a withdrawal.
No, only one account per person is allowed. Opening multiple accounts is a violation of our rules and may result in all accounts being suspended. If you have any issue with your account, contact our 24/7 live chat support directly.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use that code to set a new password. For further help, speak with us on live chat.
Section 02
Deposits and Withdrawals
Deposits made via bKash are usually credited to your pjoke account instantly. In most cases the balance updates within a few seconds to a few minutes. If there is any issue, contact support with the transaction reference number.
The minimum deposit at pjoke is ৳200. This limit applies across all payment methods — bKash, Nagad, and Rocket. On your first deposit you can receive a 150% welcome bonus of up to ৳5,000.
Go to the cashier section of your pjoke account, select Nagad as the method, and enter your Nagad number and the amount. The minimum withdrawal is ৳500. Funds typically arrive within 15 minutes to 2 hours.
pjoke does not normally charge any additional fee for withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction fee. It is a good idea to check the relevant service's terms before withdrawing.
To deposit with Rocket (Dutch-Bangla Mobile Banking), go to the cashier, select the Rocket option, and send the payment to the number shown. Keep the transaction reference number. The minimum deposit is ৳200.
Section 03
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at pjoke, go to the cricket section, choose an ongoing or upcoming BPL match, and select your preferred bet from the available markets. Live betting is also available while the match is in progress.
Yes, pjoke is fully mobile-friendly. Visit pjoke.cam directly from any Android or iOS smartphone browser and enjoy slots, live casino, and cricket betting — no app download required.
RTP (Return to Player) is the theoretical percentage of total wagers that a slot game returns to players over the long term. It does not guarantee the outcome of any individual spin; it indicates a statistical average. A higher RTP means a comparatively greater chance of getting returns.
The pjoke live casino section features live games from leading providers including Evolution Gaming and Ezugi. You can enjoy live roulette, live blackjack, live baccarat, Sic Bo, and many other popular table games with real dealers.
During the T20 World Cup, every match is listed in the cricket section. Select a match and place bets across various markets including match winner, top batsman, and over/under. Read the odds and terms carefully before confirming your bet.
Section 04
Bonuses and Promotions
Open a new account and make your first deposit to automatically receive a 150% welcome bonus of up to ৳5,000. For example, if you deposit ৳1,000 you can start playing with ৳2,500 in total. A minimum deposit of ৳200 is required to receive the bonus.
The wagering requirement for the pjoke welcome bonus is 20x. This means you need to wager the bonus amount 20 times. Slots, live casino, and cricket betting can all count towards meeting this requirement. See the terms and conditions page for full details.
You can move up VIP levels through regular play and betting. There are five levels from Bronze to Diamond — Bronze (0.2%), Silver (0.3%), Gold (0.5%), Platinum (0.6%), and Diamond (0.8%) weekly cashback. Higher levels come with greater benefits and priority service.
VIP cashback is paid out on a weekly basis. Depending on your VIP level, you can receive between 0.2% and 0.8% cashback. Cashback is credited directly to your pjoke account and the conditions for using it are relatively straightforward.
Yes, if you want to withdraw your deposited funds directly without a bonus, you can choose not to take the bonus at the time of deposit. Contact our live chat support for more details on this.
Section 05
Security and Responsible Gaming
pjoke is an SSL-encrypted platform. Your personal information and financial transactions are handled with the highest level of security. Software from established game providers is used to ensure fair play.
pjoke takes responsible gaming very seriously. You can set deposit limits, session time limits, and temporary self-exclusion. Visit our Responsible Gaming page or contact support for help managing your gaming habits.
Yes, if you feel you need a break from gaming, you can use the self-exclusion feature. This allows you to temporarily suspend your account for a set period. Contact our 24/7 live chat to learn more about this service.
There are two ways to reach the pjoke support team: start a 24/7 live chat in English directly from any page on the site, or send an email to [email protected]. Phone and WhatsApp support are not currently available.
Signs of gaming addiction include spending beyond your budget, being unable to take a break, and feeling anxious about gaming. If you experience any of these, use our responsible gaming tools and follow the guidance on the Responsible Gaming page.
Still have questions?
Our support team is available 24/7 to help in English — contact us via live chat or email.
Log in to your accountLive Chat
24/7 instant support. Start a chat from any page.
Email Support
For detailed questions, write to us:
[email protected]
Helpful Pages
Responsible Gaming and Terms and Conditions pages have full details.